![]() Once you got it, follow the instructions inside the box to ship your Playstation 3 to Sony. Sony will send you a prepaid shipping box, which could take some time. Print this document out and then fill out all the information. Once Sony has confirmed that your Playstation 3 needs servicing and has gotten all the required information, they will send you an email with an attachment for Consumer Service Product Service Guide. You may also need your billing information if you do not have the system under warranty. Sony will also need to know the date in which you bought your broken Playstation 3. These numbers can be found on the bar code sticker located on the back side of your system. You will need the model and serial numbers of your broken Playstation 3. The final method is to fill in a self-service online form in the following link: Online Service Request. This is highly recommended especially if you have a bunch of questions to ask. The first is to call their service line at 1-800-345-SONY. You have several ways to inform Sony about your broken Playstation 3. If you can’t find any solutions to your Playstation 3 problem on that link, then you must contact Sony. Hopefully, you will be able to fix the issue without any external intervention. Identifying the Problemīefore contacting Sony, you should visit the proceeding link and check to see if your problem can be fixed without sending your Playstation 3 in for expert repair: PS3 Support. The guide will lead you through the entire process of sending in your broken Playstation 3 system to Sony for repair service. The problem was especially prominent in the early launch units, which are extremely valuable as they have hardware backwards compatibility. ![]() Even so, you can still experience hardware issues such as the Yellow Light of Death. The Playstation 3 is a lot more reliable than the Playstation and Playstation 2. ![]()
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